Shipping and Exchange Policy

1. Shipping and Delivery

At SAVENA – Curated for Every Lifestyle, we strive to deliver your orders safely and on time.

Free Shipping: Enjoy free shipping on all orders.
Delivery Time: Orders are generally delivered within 2–7 business days after payment confirmation for ready-to-ship products.
Delivery Variations: Delivery times may vary depending on your location, courier availability, public holidays, weather conditions, or other unforeseen circumstances.
Order Updates: Tracking details will be shared when available so you can follow your shipment.

Please ensure that your shipping address and contact details are accurate when placing your order.

2. Order Cancellation

Once an order has been confirmed and processed, it cannot be cancelled. Please review your product selection, size, colour, quantity, and delivery details carefully before completing your purchase.

3. Return, Exchange and Refund Policy

At SAVENA, we carefully select and inspect our products to provide a satisfactory shopping experience.

All sales are final. We do not offer returns, exchanges, or refunds for reasons such as a change of mind, incorrect size selection, colour preference, or an incorrect order placed by the customer.

Please review the product descriptions, images, size charts, and other available details before placing your order.

4. Damaged, Defective or Incorrect Products

Your satisfaction matters to us. If you receive a product that is damaged, defective, or different from the item ordered, you may be eligible for a replacement, subject to verification.

To request a replacement:

Contact our customer support team as soon as possible after delivery.
Provide your order number and clear photographs of the product and packaging.
Submit a complete, unedited unboxing video showing the package opening and the issue with the product. This may be required to verify the claim.
Our team will review your request and inform you of the next steps.

Approved claims will be handled through a replacement, subject to product availability and verification. Please do not discard the original packaging until your request has been reviewed.

5. Important Notes

Products must be reported as damaged, defective, or incorrect within a reasonable period after delivery.
Claims may be declined if the issue results from misuse, improper handling, or damage caused after delivery.
Replacement approval is subject to verification and applicable consumer protection laws.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

6. Contact Us

For shipping enquiries or assistance with a damaged, defective, or incorrect order, please contact us through the customer support details provided on our website.

SAVENA – Curated for Every Lifestyle

Thank you for shopping with SAVENA. We appreciate your trust and look forward to serving you.